Refund policy

Returns

We want you to be satisfied with your purchase. However, we understand that when shopping online, it can be difficult to know if a product is right for you until you receive it.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused
  • The item must be in its original condition
  • The item must be in the original packaging with all included components

To initiate a return, please contact us at:
support@edcvaultco.com

Once your return request is approved, we will provide instructions on how to proceed.

Return Shipping

  • Customers are responsible for return shipping costs
  • You must arrange your own shipping carrier
  • We recommend using a trackable shipping method

Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are not reimbursed

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time is typically 2–7 business days, depending on your bank or payment provider

Please note:

  • Shipping fees (if any) are non-refundable
  • Only the product cost will be refunded

If you have not received your refund within the expected time, please contact us at:
support@edcvaultco.com

Non-Returnable Items

We do not accept returns in the following cases:

  • Items that are used, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery
  • Custom or personalized items, unless defective

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately so we can resolve the issue.

Email: support@edcvaultco.com

Please include:

  • Your order number
  • A description of the issue
  • Photos showing the problem (if applicable)

Please keep all items and packaging until your case is resolved.

If a replacement is unavailable, we may offer:

  • A refund
    or
  • A suitable alternative

Exchanges

Due to limited inventory, we do not offer direct exchanges.

If you would like a different item:

  1. Return the original item
  2. Place a new order after your refund is processed

Final Notes

We stand behind the quality of our products. If you have any questions, feel free to contact us at any time:

support@edcvaultco.com