Shipping policy

Below are our rules regarding order processing, delivery, and after-sales service for global orders. Please read carefully.

I. Order Processing & Delivery Times

  • Order Processing: Once your order is confirmed, we will pick and pack your items from our main warehouse in China. Under normal circumstances, processing is completed within 2 business days. Please note that processing times may be extended during promotional events or new product launches.

  • International Shipping: Standard international express delivery typically takes 7–14 business days.

  • Remote Areas: If the delivery address falls under a remote area as defined by the carrier, an additional 3–6 business days should be expected on top of the standard delivery time.

  • Shipping Fee Policy: Limited-time free worldwide shipping is currently available for all orders, with no minimum purchase requirement.

II. Recipient Information Requirements

A valid mobile phone number and email address are required for all international orders. Incomplete, incorrect, or unreachable contact information may lead to shipping delays, failed delivery, or the package being returned. Please double‑check your details at checkout.

III. Handling of Failed Delivery Attempts

If the carrier reports a failed delivery attempt and notifies us:

  1. We will try to contact the buyer via email.

  2. If the buyer does not respond to either us or the carrier within the hold period specified by the carrier, the package will be returned.

In such cases, EDCVAULTCO has made reasonable efforts to ensure shipment. Therefore:

  • No full refund and no free re‑shipping will be offered.

  • Request re‑shipping: We will provide a shipping cost quote. You must pay the cost before we arrange re‑shipment.

  • Request a refund: After we receive and inspect the returned item(s), we will deduct any original shipping fee (if applicable) plus a $10 processing fee from the amount you originally paid. The remaining balance will be refunded.

IV. Time Limit for Notifying Non‑Delivery

  • If your order has been shipped but you have not received it, you must contact us within 15 days of the shipment date. We will do our best to help resolve the issue.

  • If you contact us after 30 days, we cannot guarantee a refund or replacement unless you provide official proof of non‑delivery issued by the carrier. In such situations, whether to offer a refund or store credit will be at our sole discretion.

V. Additional Notes on Delivery Times

  • All delivery times mentioned are estimates provided by the shipping carrier and are not guaranteed to be accurate.

  • Actual delivery may be delayed due to issues with the carrier, customs clearance, or other factors beyond our control. For more details, please refer to our Refund Policy.